Shipping policy

Shipping Cost & Estimated Delivery Time

Global Logistics Information For All Orders

Our Mission

Our mission is to ensure your order is delivered to you and your beloved pet as quickly as possible.

Order Fulfillment Location

Tamecare serves customers worldwide. Orders are currently dispatched from our fulfillment center in mainland China.

Order Processing

Regardless of the shipping method selected, all orders require 1-3 business days for processing before shipment. Please note that selecting any expedited shipping service does not guarantee same-day dispatch.

Shipping Schedule & Tracking

Our logistics department processes orders Monday through Friday. Unless an expedited service with special handling is requested, please refer to the shipping timeline table below for estimated delivery times worldwide.

Once your order has shipped, we will send a tracking number to the email address provided at checkout. Please allow up to 24 hours for the carrier’s system to update with tracking information.

Shipping Fees & Liability

Standard shipping is free on all orders, with no minimum purchase requirement. If a delay is caused by the carrier, please contact us and we will help you follow up with the carrier.

Need Help?

If you are unsure when your order will arrive, our customer service team is here to help: service@tamecare.com.

International Shipping

Available shipping destinations are shown at checkout. Standard shipping is free on every order, with no minimum purchase requirement. Import duties and taxes, where applicable, remain the customer's responsibility.

Refer to the attached table for shipping timelines.

Important Notes:

  • Import Duties & Taxes: Many countries impose additional taxes, duties, or import fees. It is your responsibility to determine if such charges apply and to pay them in full.
  • Delivery Estimates: The timelines above are estimates only. Actual delivery dates may vary due to severe weather, holidays, or other unforeseen circumstances.
  • No-Signature Delivery: A signature is not required for delivery. If no one is available, the carrier may leave the package at your doorstep or with a neighbor.

Missing Packages:

  • Check with Neighbors: In many cases, neighbors have accepted the package but forgotten to notify the recipient.
  • Package Theft: If a package left on your doorstep is stolen, please report it to the police immediately. Send a copy of the police report to your homeowner's insurance and the carrier; your policy may cover the loss.
  • Our Responsibility: If a thorough investigation reveals that we failed to ship the order, sent it to the wrong address, or made an error on our part, we will reship the item at our expense. Please note: If you authorize UPS or the postal service to leave packages at your door, you waive the right to hold them liable for lost packages.

Refusing a Package:

Please contact customer support before refusing a delivery so we can advise on the correct return process. Eligible refunds and return shipping costs are handled according to our Return and refund policy. No restocking fee is charged for eligible returns.

Free Worldwide Shipping

✅ Free Standard Shipping on Every Order

No minimum purchase required. Standard shipping is $0 at checkout.

Import duties and taxes may still apply depending on the destination country.

Europe

Country / Region Estimated Transit Time
United Kingdom 6 - 10 Working Days
Germany 6 - 10 Working Days
France 6 - 10 Working Days
Italy 7 - 12 Working Days
Spain 7 - 12 Working Days
Netherlands 7 - 12 Working Days
Belgium 7 - 12 Working Days
Sweden 8 - 14 Working Days
Norway 8 - 14 Working Days
Denmark 8 - 14 Working Days
Finland 8 - 14 Working Days
Poland 9 - 15 Working Days
Czech Republic 9 - 15 Working Days
Hungary 9 - 15 Working Days
Austria 9 - 15 Working Days
Russia 20 - 35 Working Days
Ukraine 20 - 35 Working Days

North America

Country / Region Estimated Transit Time
United States (Mainland) 7 - 11 Working Days
United States (Hawaii) 12 - 20 Working Days
United States (Alaska) 12 - 20 Working Days
Canada 8 - 14 Working Days
Mexico 12 - 22 Working Days

Asia

Country / Region Estimated Transit Time
Japan 5 - 8 Working Days
South Korea 5 - 8 Working Days
Singapore 7 - 12 Working Days
Malaysia 7 - 12 Working Days
Thailand 7 - 12 Working Days
Philippines 10 - 18 Working Days
Indonesia 10 - 18 Working Days
Vietnam 10 - 18 Working Days
India 15 - 25 Working Days
Pakistan 15 - 25 Working Days
Bangladesh 15 - 25 Working Days
United Arab Emirates 8 - 14 Working Days
Saudi Arabia 8 - 14 Working Days
Turkey 9 - 16 Working Days
Israel 9 - 16 Working Days

South America

Country / Region Estimated Transit Time
Brazil 20 - 35 Working Days
Argentina 18 - 30 Working Days
Chile 18 - 30 Working Days
Peru 18 - 30 Working Days
Colombia 22 - 38 Working Days
Ecuador 22 - 38 Working Days

Oceania

Country / Region Estimated Transit Time
Australia (Main City) 7 - 13 Working Days
Australia Remote Area 15 - 25 Working Days
New Zealand 8 - 16 Working Days
Fiji 25 - 45 Working Days
Papua New Guinea 25 - 45 Working Days

Africa

Country / Region Estimated Transit Time
South Africa 12 - 22 Working Days
Egypt 14 - 26 Working Days
Morocco 14 - 26 Working Days
Nigeria 20 - 40 Working Days
Kenya 20 - 40 Working Days

Disclaimer: All delivery times are estimated working days, excluding weekends, local public holidays and customs clearance delays. Shipping time may be extended during peak shopping seasons (Black Friday, Christmas, New Year).