Shipping policy
Shipping Cost & Estimated Delivery Time
Global Logistics Information For All Orders
Our Mission
Our mission is to ensure your order is delivered to you and your beloved pet as quickly as possible.
Order Fulfillment Location
Tamecare serves customers worldwide. Orders are currently dispatched from our fulfillment center in mainland China.
Order Processing
Regardless of the shipping method selected, all orders require 1-3 business days for processing before shipment. Please note that selecting any expedited shipping service does not guarantee same-day dispatch.
Shipping Schedule & Tracking
Our logistics department processes orders Monday through Friday. Unless an expedited service with special handling is requested, please refer to the shipping timeline table below for estimated delivery times worldwide.
Once your order has shipped, we will send a tracking number to the email address provided at checkout. Please allow up to 24 hours for the carrier’s system to update with tracking information.
Shipping Fees & Liability
Standard shipping is free on all orders, with no minimum purchase requirement. If a delay is caused by the carrier, please contact us and we will help you follow up with the carrier.
Need Help?
If you are unsure when your order will arrive, our customer service team is here to help: service@tamecare.com.
International Shipping
Available shipping destinations are shown at checkout. Standard shipping is free on every order, with no minimum purchase requirement. Import duties and taxes, where applicable, remain the customer's responsibility.
Refer to the attached table for shipping timelines.
Important Notes:
- Import Duties & Taxes: Many countries impose additional taxes, duties, or import fees. It is your responsibility to determine if such charges apply and to pay them in full.
- Delivery Estimates: The timelines above are estimates only. Actual delivery dates may vary due to severe weather, holidays, or other unforeseen circumstances.
- No-Signature Delivery: A signature is not required for delivery. If no one is available, the carrier may leave the package at your doorstep or with a neighbor.
Missing Packages:
- Check with Neighbors: In many cases, neighbors have accepted the package but forgotten to notify the recipient.
- Package Theft: If a package left on your doorstep is stolen, please report it to the police immediately. Send a copy of the police report to your homeowner's insurance and the carrier; your policy may cover the loss.
- Our Responsibility: If a thorough investigation reveals that we failed to ship the order, sent it to the wrong address, or made an error on our part, we will reship the item at our expense. Please note: If you authorize UPS or the postal service to leave packages at your door, you waive the right to hold them liable for lost packages.
Refusing a Package:
Please contact customer support before refusing a delivery so we can advise on the correct return process. Eligible refunds and return shipping costs are handled according to our Return and refund policy. No restocking fee is charged for eligible returns.
Free Worldwide Shipping
✅ Free Standard Shipping on Every Order
No minimum purchase required. Standard shipping is $0 at checkout.
Import duties and taxes may still apply depending on the destination country.
Europe
North America
Asia
South America
Oceania
Africa
Disclaimer: All delivery times are estimated working days, excluding weekends, local public holidays and customs clearance delays. Shipping time may be extended during peak shopping seasons (Black Friday, Christmas, New Year).