Shipping policy

Our mission is to ensure that your shipment arrives to you and your pet as quickly as possible.

All orders require up to 48 hours of processing before they ship, regardless of the chosen shipping method. Selecting any expedited shipping does not guarantee same-day fulfillment.

Our shipping department processes orders Monday through Friday, and delivery typically takes up to 5 business days unless an expedited shipping option is selected. UPS Next Day Air delivers the next business day, and UPS 2nd Day Air delivers in two business days. Orders placed on Friday with Next Day Air will be delivered Monday.

Upon fulfillment, we will send you a tracking number to the email address associated with the order. Please allow up to 24 hours for the tracking details to update on the carrier's side. 

We do not refund shipping charges for any reason. If your shipment is delayed by the carrier and you are entitled to a refund, you will need to deal directly with the carrier. If necessary, we will help you make a claim.

Not sure when to expect your order? Reach out to our team at service@tamecare.com. 

International Shipping

Tamecare products are shipped to over 150 countries around the world. You will be responsible for shipping and handling charges. Shipping rates are calculated based on your order’s size, weight, and the final destination of the order. 

IMPORTANT: Many countries charge additional taxes, duties, and import fees. You are responsible and agree to find out if any additional charges apply and pay for all of these charges.

Please note that the delivery timing indicated is a guideline only. These times can vary depending on several factors, including adverse weather conditions, holidays, or other unforeseen circumstances beyond our control. Packages do not require a delivery signature and may be left at your door or with a neighbor if there is no answer at your residence, at the discretion of the carrier.

Items Not Received:

All items are shipped by a traceable method. This means that if you do not receive your order, we can find out from the shipper where and when it was delivered. If you do not receive an item that UPS or the Post Office claims was delivered:

  1. Check with your neighbors. We have many cases where a neighbor has taken a package and forgotten to notify someone.
  2. If your package was left on your step and stolen, please file a police report. Send a copy of the report to your homeowner’s insurance company and the shipper. Your homeowner’s insurance may cover the cost of stolen items.
  3. If a complete investigation shows that we did not ship the package, we shipped it to the wrong address, or that we were at fault, then we will re-ship it at our expense. Note that if you signed a note for UPS or the Post Office saying they can leave packages at your door, then you also agreed not to hold them responsible if something is missing.

REFUSED DELIVERY: Please do not refuse delivery as we do get charged for this. If you refuse delivery, you will be charged a 30% restocking fee, plus the shipping charges for the return of your product.