Support

Every Tamecare wheelchair comes with 1-year free replacement parts, including wheels, slings and straps, with shipping covered, plus a 5-year warranty on the frame. See our wheelchair warranty page for details.

Contact service@tamecare.com or +44 7915 347108 for order and product questions. Current phone support hours are listed on our Contact page. You can send an email at any time; this does not imply round-the-clock staffed support.

Yes, you can contact us if you need assistance with fitting or have any questions. We’re here to help.

Rescues, shelters and pet-related organizations can contact service@tamecare.com for product information, sizing guidance and order enquiries. Any organization-specific offer must be confirmed by our support team before purchase.

Yes, our pet mobility support is designed for pet parents, rescues, and care professionals who need practical help choosing the right mobility product. Tamecare offers products, resources, and support designed to help pets move more comfortably. For more information, contact our support team directly at +44 7915 347108.

Read our Privacy Policy for information about how we collect and use personal information.

Available destinations are shown at checkout. Please check our Shipping Policy or contact service@tamecare.com before ordering if you need to confirm delivery to your country.

Tamecare offers free standard shipping on all orders, with no minimum order value. Please see our Shipping Policy for supported destinations and delivery estimates.

We ship to supported international destinations shown at checkout. See our Shipping Policy for available destinations and delivery estimates. Processing and transit times both apply.

Orders require 1 to 3 business days of processing before dispatch, Monday through Friday. Transit times vary by destination and are listed in our Shipping Policy. Add processing time to the destination-specific transit estimate to estimate total delivery time. Customs clearance, holidays, and remote locations may cause delays. Contact service@tamecare.com if you need help checking your order.

Tracking information is provided after dispatch. Use the tracking link to check delivery status or contact service@tamecare.com with your order number for help.

The carrier depends on your destination and shipping service. Use the tracking information provided after dispatch to check the carrier and delivery status.

Signature requirements and delivery arrangements depend on the carrier, destination and shipment. Check the tracking information for instructions or contact the carrier if you need to arrange delivery.

Address eligibility depends on the destination and available service. Contact service@tamecare.com before ordering to confirm delivery to a P.O. box or APO/FPO address. Supported international destinations are shown at checkout.

Contact service@tamecare.com with your order number and tracking information if your parcel appears lost. Our support team will help investigate with the carrier and explain the next steps under our shipping and refund policies.

Select your product options and quantity, then choose Add to Cart. Review your cart and proceed to checkout to enter delivery and payment details. Review the total before placing the order.

Our checkout is fast, easy and secure. Simply enter your name, shipping address and payment information, then place your order!

Express checkout is available for PayPal. To pay with a credit or debit card, simply fill in the required card information at checkout.

Any applicable taxes and charges calculated for your order are shown at checkout. Review the total before placing your order. See our Shipping Policy for information about import duties or destination charges.

Eligible returns may be requested within 30 days of delivery. Conditions, exclusions, return shipping costs and refund processing are explained in our Refund Policy. Contact service@tamecare.com before sending an item back.

If you need help with wheelchair fit or a return, contact service@tamecare.com. Return eligibility, conditions and costs follow our Refund Policy; review it before sending an item back.

Email our friendly Customer Service team at service@tamecare.com, and we’ll provide you with your Return Authorization number and instructions for returning your items. Easy as that!

Request an eligible return within 30 days of delivery. Please check the conditions and exclusions in our Refund Policy and contact service@tamecare.com before returning a product.