Refund policy

At TameCare, we understand that sometimes a product just isn’t the right fit for you or your furry best friend. We’re here to make the return process as smooth and transparent as possible so that you can shop with confidence and peace of mind.

Please check the product description, size chart and user guide before purchasing. We do not offer direct exchanges; eligible items can be returned under the 30-day return policy below, and a replacement size or product can be ordered separately.

Exchanges

We do not offer exchanges to ensure accurate sizing and fit, and recommend returning the original item and placing a new order. Our team is happy to guide you through the process if you need sizing or product advice, just send us a note here.

Returns

We offer a 30-day return policy worldwide, valid from the date you receive your order. To request a return, email service@tamecare.com or contact our support team within 30 days of delivery. Include your order number from the order confirmation email and the reason for your return. We can receive authorized returns in the United Kingdom and China. Before sending your item, contact customer support to confirm the applicable return country, full return address, return instructions and any return shipping costs. Do not send returns to the business address unless customer support specifically instructs you to do so.

Regarding return shipping fees: Tamecare will cover the cost if goods are damaged due to our fault or logistics issues. If you return items for personal reasons such as dissatisfaction, you will be responsible for the return shipping.

All returned items will be inspected and graded by condition. To be eligible for a refund, products must comply with the return criteria below. No restocking fees are charged for eligible returns. Returned items will still be inspected and graded by condition to confirm refund eligibility.

Return Window	Condition Grade	Description	Restocking Fee
Within 30 days of delivery	Grade A	Unused or only briefly tried indoors; clean, free of fur, odors, or any signs of wear; no scratches, dents, or chips on painted or metal parts; no tool marks on adjustment screws or the frame; all original packaging, tags, manuals, and parts included	No restocking fee
Within 30 days of delivery	Grade B	May show minor wear, including minimal pet hair or light surface scuffs on metal or painted areas, but no structural damage; some parts may be re-bagged, all product components must be present and in full functional condition; and packaging may be damaged or incomplete	No restocking fee
Within 30 days of delivery	Grade C	Heavily soiled with strong pet odors, embedded fur, visible stains, or damage such as chewing or tears; may have chipped paint, corrosion, bent parts, missing hardware, stripped screws, or heavy tool markings; key components may be missing, the item may have been improperly disassembled, or it may present hygiene or safety concerns; all packaging fully missing	Not eligible

If your product has been well-loved or has seen extensive use, we encourage you to donate it to your local shelter or veterinary clinic.

Refunds

Return and refund processing may take up to 15 business days after we receive and inspect your item. Refunds will be issued to the original payment method used at checkout. No restocking fees will be deducted from eligible refunds.

Standard shipping is free on all orders. For orders shipped with free standard shipping, there is no original shipping charge to deduct from your refund. Return shipping costs are handled as described above.