TheTamecare Wheels wheelchair frame is guaranteed for five years from the date of purchase. The warranty protects against defects in the material or workmanship. If a wheelchair frame breaks under normal usage, please let us know and we will repair or replace the wheelchair at our option. You would be responsible for all shipping charges. The wheelchair warranty applies to the original owner only and is non-transferable.

You can call our customer service team at (+86) 153-2339-8821 9:00 AM – 6:00 PM, Monday to Friday (GMT+8). You can also chat or email, and we’ll get back to you as soon as possible. You can also email us at service@tamecare.com at any time and we’ll get back to you as soon as possible.

Yes, you can contact us if you need assistance with fitting or have any questions. We’re here to help.

Yes, we have programs specifically for non-profit rescues and shelters that help support animal welfare. Want to learn more? Call our Rescue Support team at (+86) 153-2339-8821 to discuss how we can help your organization and the pets in your care.

Yes, our Proven Pro initiative is supported by our in-house Veterinary Resources & Support department is made up of professionals who are devoted to the veterinary and pet professional community. tamecare offer products, resources and special programs designed to support Pet Care Professionals. For more information visit click here or contact our Veterinary Resource & Support Team directly at (+86) 153-2339-8821.

Your privacy is very important to us. Read our Privacy Policy for more details.

Yes! You can order directly from us or contact one of our international dealers. Please visit our international dealers page by clicking here.

Tamecare offers free standard shipping for orders over $29 worldwide. If you need your items faster, expedited shipping is also available for an additional fee, which will be automatically calculated based on your order's size, weight, and destination.

Yes, Tamecare currently ships to over 150 countries and regions worldwide. This means you can place your order directly from your location, and we will deliver it to you via international express. All you need to do is wait a few days for your delivery!

Our mission is to ensure your package is delivered to you as quickly as possible. We strive to fulfill orders within 1 to 3 business days of receipt. Our shipping department operates Monday through Friday.We partner with reliable logistics providers to serve our global customers. Unless an expedited option is selected, delivery typically takes 5 to 22 business days worldwide.Please Note:​ Regardless of the shipping method chosen, all orders require 1 to 3 business days of processing time before they ship. Selecting expedited shipping does not guarantee same-day dispatch. For international orders, the aforementioned timeframe covers transit only up to Customs.

We’ll send you emails to update you on the progress of your order, or you can check its progress in our Help Center.

We ship via USPS, UPS, and FedEx to provide you with the fastest and most reliable service available.

Nope! If you’re not home, the driver will leave your package at the door or with your doorman.

Yes! We do ship to PO Boxes, APO/FPO addresses and international addresses. Not all orders are able to ship to PO Boxes, if you can only accept packages via your PO Box, please contact Customer Service to confirm your package is sent via the Post Office (additional charges may apply).

If your package were to be misplaced, please call our Customer Service representatives for assistance in tracking your package. All items purchased from Tamecare are made pursuant to a shipment contract, meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Simply click the “Add to Cart” button and you will be automatically redirected to your shopping cart! From the shopping cart you can checkout, update your cart, calculate shipping or continue shopping.

Our checkout is fast, easy and secure. Simply enter your name, shipping address and payment information, then place your order!

Express checkout is available for PayPal. To pay with a credit or debit card, simply fill in the required card information at checkout.

We charge sales tax for items shipped to the following states: FL, CA, PA, NV, IL, TX, and NJ.

We want to make sure your shopping experience is excellent and are glad to give full credit (less shipping cost) for products returned that are in like new, resell-able condition. For more details please read our full Return Policy.For help with your return, please contact us at (+86) 153-2339-8821.

It is our intention that every Tamecare Wheels user be happy with their wheelchair. If you experience problems, please call us we are happy to help. Often by making simple adjustment will make your dog more comfortable and ready to enjoy their wheelchair. Read our full Return Policy for more details.For help with your return, please contact us at (+86) 153-2339-8821.

Email our friendly Customer Service team at service@tamecare.com, and we’ll provide you with your Return Authorization number and instructions for returning your items. Easy as that!

We offer all our customers a 30-day return policy on all of our products. Have questions? Call us at (+86) 153-2339-8821 and our Customer Service team will be happy to help!